You get access to the Support Centre even on Remote! When you log-in remotely from anywhere, you can send queries as well as see responses, including all past interactions.
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As an administrator you can review the queries that users send this way you know that an issue has been escalated and that the user is interested to get his issues resolved.Industries
You can easily monitor the quality of service that you receive.Industries
You can look at issues reported and queries raised across all the sites of the enterprise and probably take a call that some user training is required on the business or on the product.The Support Centre is your gateway for help from a human. When you just cannot wait for a response, we have built (and continuously enhance) a repository of knowledge the Knowledge Base. This is available on the Tally website as part of the customer portal.
The product comes with a detailed on-line help (press Alt-H while in Tally.ERP 9) that should be able to address your queries on how do I do this", and what should I do here".
